Commissioning

As an operator, HVAC contractor or service provider, you have to ensure that faults are reliably remedied for yourself and for your customers. 
Faults requiring on-site service assignments can never be ruled out, not even with the most advanced technology. If a fault occurs in our TROX products and systems within or outside the warranty period, our Technical Service Team is there to assist.

In order to ensure that the notification of a fault can be processed as quickly and as efficiently as possible, please ensure that you include the following information:

  • Delivery date of the TROX components and systems
  • TROX order number and item number
  • Product designation
  • Brief description of the fault


Report the fault using the online fault notification system

or contact our partners in the Technical Service Team.

Online fault notification

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Tel.: +7 495 221-5161 | Fax: +7 495 221-5171

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Our department for Service-Requests will contact you asap.
For general question regarding products or services you can also call:
Tel.: +7 495 221-5161 | Fax: +7 495 221-5171

Contact

We are here for you

Visual contact Visual contact

Please specify your message and type of request
Tel.: +7 495 221-5161 | Fax: +7 495 221-5171

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Fields marked with an (*) are required fields.

Contact

Thank you for your message!

Visual contact Visual contact

Your message is send and will be processed shortly.
Our department for Service-Requests will contact you asap.
For general question regarding products or services you can also call:
Tel.: +7 495 221-5161 | Fax: +7 495 221-5171